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Showing 1261 - 1270 of 5292 results for "customer"

Sydney digital adviser wins UK client

KANIKA SOOD  |  FRIDAY, 28 MAY 2021
A Sydney digital advice business has won a UK wealth management firm with $51 billion in assets as a client. Ignition Advice will provide digital advice to M&G Wealth. M&G Wealth has £28 billion in assets under management and is part of London Stock ...

Super fund risk culture "immature": APRA

ELIZABETH MCARTHUR  |  FRIDAY, 28 MAY 2021
APRA executive director, superannuation division Suzanne Smith has warned superannuation funds that the regulator is looking out for toxic corporate culture and instances of misconduct. Speaking at the ASFA Spotlight on Risk and Compliance event, Smith ...

Asendium launches swift SOA solution

KARREN VERGARA  |  FRIDAY, 28 MAY 2021
... said. Meanwhile, the system can spit out the physical SOA in 30 seconds. Miller said Asendium works best with another customer relationship management system like Xplan and AdviserLogic. The first iteration, Asendium Lite, launched in August 2020, was ...

Criminal charges filed against ME Bank

JAMIE WILLIAMSON, KANIKA SOOD  |  THURSDAY, 27 MAY 2021
... between 2 September 2016 and 3 September 2018. In a statement, ME Bank said the alleged contraventions concern home loan customer communications and arise from issues reported to ASIC in October 2018 and addressed via remediation in 2019. Remediation ...

AMP sued for charging dead clients

JAMIE WILLIAMSON  |  THURSDAY, 27 MAY 2021
... premiums and financial advice fess from 2069 deceased customers' superannuation accounts despite being notified that the customer had died. This amounted to $500,000 in insurance premiums, at least $350,000 of which was received in the period in ...

ASX deputy chief executive resigns

KANIKA SOOD  |  WEDNESDAY, 26 MAY 2021
The ASX's deputy chief executive Peter Hiom has resigned after 11 years in the role and 23 years with the company. Hiom was also the group executive of business development.His last day with the ASX will be July 1. He is leaving to join fintech ...

UBS, Nomura cop fines over bond cartel

KANIKA SOOD  |  TUESDAY, 25 MAY 2021
UBS, Nomura and UniCredit were fined a total of $585 million by the European Commission for cartel conduct in government bond trading during the GFC. EC says the three investment banks breached antitrust rules through the participation of a group of ...

Actuaries Institute unveils IDII recommendations

KARREN VERGARA  |  MONDAY, 24 MAY 2021
... product ratings process to ensure that the contribution of a feature to the rating is proportional to its value to the customer in terms of claims payments. The taskforce supports APRA's intervention powers in the sector. APRA gave life insurers ...

Chief economist update: Recovery flashing hot, hot, hot

BENJAMIN ONG  |  MONDAY, 24 MAY 2021
... shortages of raw materials and high shipping costs, while service providers often noted increased staff salaries. Strong customer demand helped to confer a greater degree of pricing power to private sector businesses in May, as signalled by the strongest ...

LGIAsuper reveals post-merger executive, board lineup

JAMIE WILLIAMSON  |  FRIDAY, 21 MAY 2021
... leaders and their teams." Moving over from Energy Super is general manager, member services Lisa Kay, general manager, customer insight and product Sean Marteene, and general counsel and fund secretary Hamish McKellar. Kay will take on the role of chief ...