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Showing 1241 - 1250 of 5292 results for "customer"

ASIC takes on NAB for fee-for-no service breaches

KARREN VERGARA  |  FRIDAY, 18 JUN 2021
... for members who may have left the funds and were no longer receiving services. The fallout saw the exit of NAB chief customer officer of consumer banking and wealth Andrew Hagger and general manager of advice partnerships Ross Barnwell. In response to ...

J.P. Morgan acquires digital wealth manager

ELIZABETH MCARTHUR  |  FRIDAY, 18 JUN 2021
... to regulatory approval. "We are building Chase in the UK from scratch using the very latest technology and putting the customer's experience at the heart of our offering, principles that Nutmeg shares with us," J.P. Morgan Chase chief executive of international ...

Charter Hall adds ESG head

ANNABELLE DICKSON  |  THURSDAY, 17 JUN 2021
Charter Hall Group has appointed a group head of ESG as it continues to build out its sustainability team and ESG offering. Andrew Cole joins from Lendlease Funds Management where he was general manager, sustainability for five years. Cole was responsible ...

Goodments by Douugh now in Australia

ELIZABETH MCARTHUR  |  WEDNESDAY, 16 JUN 2021
US-based investing app Goodments by Douugh is now available in Australia, offering brokerage-free access to US stocks and ETFs. Goodments was founded in 2017 by former ANZ financial adviser Tom Culver and then-Leo Burnett advertising executive Emily ...

CFS, UniSuper win customer satisfaction nods

KARREN VERGARA  |  FRIDAY, 11 JUN 2021
... highest satisfaction ratings in Roy Morgan's annual awards. CFS received the Retail Super Fund of the Year nod in the 2020 Customer Satisfaction Awards, while UniSuper took home the Industry Super Fund of the Year award. CFS also took out the Major Retail ...

ASX invests in GROW Inc

KANIKA SOOD  |  FRIDAY, 11 JUN 2021
ASX has acquired a minority stake in fast-growing superannuation administrator GROW Inc. In a statement, the exchange said the investment aligns closely with ASX's strategy to drive efficiency in financial services using distributed ledger technology ...

MLC Life appoints claims chief

KARREN VERGARA  |  THURSDAY, 10 JUN 2021
... leading claims function. "I'm thrilled to be joining the MLC Life Insurance team as we continue our journey to improve customer and partner experience," Beevors said. Piri Kularajah recently joined MLC Insurance as head of profitability and performance ...

Mergers push member positivity

ANNABELLE DICKSON  |  THURSDAY, 10 JUN 2021
... negative outcome are mainly concerned with the potential impact on higher fees and lower returns as well as changes to customer service. "There is a general view that engagement between Australians and their super fund is underwhelming, but our research ...

Sunsuper, QSuper appoint leadership team

JAMIE WILLIAMSON  |  WEDNESDAY, 9 JUN 2021
... Travis, Petrina Weston who is currently executive general manager, people and culture, its executive general manager, customer engagement Stevhan Davidson and Danielle Mair, executive general manager, enterprise change. Meanwhile, from QSuper, chief ...

New chief operating officer at Zurich

KARREN VERGARA  |  WEDNESDAY, 9 JUN 2021
... became Zurich's chief operating officer of life and investments. Her new remit covers all aspects of operations, including customer service, underwriting, claims, technology and the integration of OnePath Life into Zurich. Bates has been with the executive ...