The latest issue of Financial Standard now available as an e-newspaper

READ NOW

Investment

Complaints on the rise: FOS

BY MICHELLE BALTAZAR | WEDNESDAY, 10 DEC 2008 12:40PM

The Financial Ombudsman Service (FOS) is urging financial services providers to invest more in staff and systems to deal with client complaints after it found a high 23 per cent increase in the number of new disputes this year.

Upgrade your subscription to access this article

And gain access to:

All website content, including archived news
Home page news customisation
Tech Zone, your technical resource library

And more

Already A Subscriber?

UPGRADE SUBSCRIPTION

Editor's Choice

Vale Mark Johnson

KARREN VERGARA

Mark Johnson, a founding leader of Macquarie Group, has passed away.

Inflation hits 4.3%, RBA says it remains 'too high'

RIDDHIMA TALWANI

Australia's inflation rose to 4.3% in the 12 months to September, according to the latest data from the Australian Bureau of Statistics (ABS).

Cbus creates new role for legal operations

MATTHEW WAI

Cbus has welcomed a legal specialist to join the fund in a newly created role of group head of legal operations and strategy, bringing relevant experience from regulators ASIC and APRA.

Dexus to pay $30m in legal bills for leaked airport data case

RIDDHIMA TALWANI

The Supreme Court of NSW has ordered Dexus to cover close to $30 million in legal costs incurred by Melbourne Airport owner Australia Pacific Airports Corporation (APAC) and its shareholders, after the property giant lost a court fight over claims it improperly shared confidential data while trying ...

Videos

Brought to you by

Showcase: A technical advantage

Videos

Brought to you by

Product Showcase: Making group insurance count

Videos

Brought to you by

Product showcase: Reframing financial advice

Videos

Brought to you by

Product showcase: A guaranteed future

Videos

Brought to you by

MAX: Marketing, Advertising and Sales Excellence Awards | Highlights 2026

Products

'Guide To' Series

Pocket investment guides featuring adviser case studies and a glossary.

MORE INFO

Publisher's Forum

Investing trends and strategies from the industry’s thought leaders.

MORE INFO

Product Showcases

Putting the spotlight on investment products that matter.

MORE INFO

Expert Feed

Christian Mueller-Glissmann

Head of Asset Allocation Research

Goldman Sachs

When geopolitics becomes a portfolio risk

Geopolitics is back - again - and Australian investors can no longer treat it as distant background noise.

READ MORE

Tania Milnes

General Manager Membership

Financial Advice Association Australia

Does association membership still matter?

With all the changes the advice sector has experienced in recent years, such as regulatory reform and increased education and professional standards ...

READ MORE

Effie Dimitropoulos

Chief executive

AUDD

Digital assets and where they stand in 2026

So far in 2026 digital assets have captured the headlines largely for the wrong reasons, but that doesn't tell the full story.

READ MORE

Jessica Sclafani

Global retirement strategist

T. Rowe Price

Rethinking default design in a changing market environment

The evolution underway in the US DC system highlights the value of periodically reassessing default design assumptions.

READ MORE

Featured Profile

MORE PROFILES

David Sharpe

CHAIRMAN
FINANCIAL ADVICE ASSOCIATION AUSTRALIA

A family man, business owner, cricket fanatic and financial adviser, David Sharpe has many facets. One of his biggest legacies, as he steps down as chair of the Financial Advice Association Australia, is leaving the profession stronger than he found it.

READ MORE