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Insurance

TAL hired private investigator to follow claimant: Royal Commission

KANIKA SOOD  |  THURSDAY, 13 SEP 2018
TAL went to great lengths to get out of paying insurance claims to a nurse which involved hiring a private investigator who followed her around the country, the Royal Commission heard today.

New accounting standards put pressure on life insurers

KARREN VERGARA  |  THURSDAY, 13 SEP 2018
Australian life insurers are unprepared for two new major accounting standards that will shake up the way profit is reported, a KPMG survey shows.

CommInsure misled FOS: Royal Commission

KARREN VERGARA  |  THURSDAY, 13 SEP 2018
CommInsure admitted it misled the Financial Ombudsman Service that was helping resolve a claimant's dispute by deliberately withholding medical information and delaying the process, the Royal Commission heard yesterday afternoon.

Freedom sold life insurance to intellectually disabled man: Royal Commission

HARRISON WORLEY  |  WEDNESDAY, 12 SEP 2018
Freedom Insurance sold life insurance to an intellectually disabled man, and only cancelled the policy after several instances of correspondence with his family, the Royal Commission heard yesterday.

ClearView breached anti-hawking law 300k times

KARREN VERGARA  |  MONDAY, 10 SEP 2018
The sixth round of the financial services Royal Commission heard ClearView's direct life insurance business breached anti-hawking provisions up to 303,000 times.

Life insurers admit to misconduct: Royal Commission

HARRISON WORLEY  |  MONDAY, 10 SEP 2018
This morning the Royal Commission heard about instances of misconduct in the life insurance industry and where conduct fell below community standards and expectations.

Insurance in super code weak: ASIC

KARREN VERGARA  |  MONDAY, 10 SEP 2018
ASIC's latest review into insurance in superannuation shows the industry still has "significant weaknesses" despite the launch of the voluntary code of practice nine months ago.

Life insurer undertakes strategic review

JAMIE WILLIAMSON  |  THURSDAY, 6 SEP 2018
In the lead up to an appearance at the Royal Commission, an ASX-listed life insurer has announced it is undertaking a strategic review.

TAL enhances musculoskeletal underwriting initiative

KARREN VERGARA  |  MONDAY, 3 SEP 2018
Life insurer TAL has enhanced its musculoskeletal underwriting guidelines to manage neck pain and promote spinal health.

FSC responds to direct life insurance findings

KARREN VERGARA  |  FRIDAY, 31 AUG 2018
The Financial Services Council said it is "disappointed" ASIC's review into direct insurance has uncovered continuing practices of some life insurers that led to poor consumers outcomes.