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Showing 1 - 10 of 72 results for "Life Insurance Code"

Strengthen Life Code for mental health crisis, claims handling: Review

KARREN VERGARA  |  MONDAY, 13 APR 2026
The Life Insurance Code of Practice should be strengthened to reflect the growing mental health crisis, better support vulnerable customers and improve the claims-handling process. These are the key themes that emerged in the newly published Life Insurance ...

Life insurer sanctioned for invalid access to customer information

MATTHEW WAI  |  TUESDAY, 3 MAR 2026
The Life Insurance Code Compliance Committee (Life CCC) has sanctioned a life insurer for collecting customers' medical information without valid medical authority for four years. According to the committee, the unnamed insurer collected medical information ...

Feature: Group insurance | Cold comfort

MATTHEW WAI  |  WEDNESDAY, 22 OCT 2025
... Life CCC does not set industry policy or design products; rather, its role is to monitor compliance with the Life Insurance Code of Practice, she adds. Product limitations Monument says she is not aware of life insurers offering products specifically ...

Public feedback welcomed for Life Code improvements

MATTHEW WAI  |  MONDAY, 20 OCT 2025
The independent review of the Life Insurance Code of Practice (Life Code) has released a consultation paper, setting out key questions to stakeholders and the public on how the Life Code can improve consumer benefits and insurers' conduct. The review ...

Insurers design framework for dealing with mental health claims

MATTHEW WAI  |  MONDAY, 13 OCT 2025
... cover with these practices better. The work will run in parallel with the current independent review of the Life Insurance Code of Practice (Life Code) led by Peter Kell, which is due to conclude on 30 June 2026. Cupitt said life insurers have a responsibility ...

Insurers' approaches reinforcing mental health stigma: Life CCC

MATTHEW WAI  |  TUESDAY, 16 SEP 2025
The Life Insurance Code Compliance Committee (Life CCC) has found many insurers are still using blanket mental health exclusions despite being required to assess customers' individual circumstances. Releasing its report on life insurers' compliance ...

CALI launches review of Life Code

ELIZA BAVIN  |  THURSDAY, 31 JUL 2025
... The Council of Australian Life Insurers (CALI) has appointed Peter Kell to lead an independent review of the Life Insurance Code of Practice (Life Code). The review will begin on 1 October 2025. The Life Code sets enforceable standards life insurers ...

Life insurers keep breaking their own rules: Report

ANDREW MCKEAN  |  TUESDAY, 1 APR 2025
Breaches of the Life Insurance Code of Practice (the Code) increased for a fourth consecutive year, with life insurers reporting 14,670 instances of non-compliance, a 19% increase from the previous period. The Code, the industry's north star for good ...

ASIC, APRA slam premium hikes

KARREN VERGARA  |  FRIDAY, 15 DEC 2023
... materials that articulate the different premium types and when these might increase," the regulators said. "The Life Insurance Code of Practice also requires life companies to explain how premiums may change at point of sale and each policy anniversary." ...

Treasury mulls reforming use of genetic test results by life insurers

JAMIE WILLIAMSON  |  MONDAY, 27 NOV 2023
... government taking no action and allowing the use of genetic testing results to continue to be governed by the Life Insurance Code of Practice, now overseen by the Council of Australian Life Insurers (CALI), and the Disability Discrimination Act 1992. ...
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