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Showing 1 - 5 of 5 results for "Issues Insights Report"

Super risks continue as advice gets all clear

ELIZA BAVIN  |  FRIDAY, 17 OCT 2025
The Australian Financial Complaints Authority (AFCA) has released its Systemic Issues Insights Report for the second half of FY25. The report highlighted that delays in processing superannuation rollovers and withdrawals remain a recurring systemic ...

Life insurers report another profitable quarter

KARREN VERGARA  |  FRIDAY, 30 MAY 2025
... superannuation funds and insurers. The Australian Financial Complaints Authority's (AFCA) latest Systemic Issues Insights Report found the claims-handling process is tarred by delays, miscommunication, and inconsistent decision-making in claims. ...

Systemic issues impact 20k consumers: AFCA

MATTHEW WAI  |  MONDAY, 11 NOV 2024
... FY24, including continued non-compliance with the Protecting Your Super regime. According to the Systemic Issues Insights Report, over 20,000 consumers were impacted and resulted in refunds of some $4.3 million to the impacted individuals. Throughout ...

AFCA secures $40m in refunds

ELIZA BAVIN  |  THURSDAY, 14 MAR 2024
... million in refunds for hundreds of thousands of consumers between July and December 2023. AFCAs Systemic Issues Insights Report revealed the 139,011 consumers received their share of $40 million after 111 systemic issues were identified. "Some systemic ...

AFCA outlines systemic issues in wealth management

ANDREW MCKEAN  |  TUESDAY, 23 MAY 2023
... systemic shortcomings in the superannuation, investment, and financial advice industries. The AFCA Systemic Issues Insights report identified multiple instances of systemic breaches across the Australian financial services landscape, affecting consumers ...
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