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Showing 1 - 10 of 32 results for "Investments and advice"

Half of advice, super complaints result in no remedy

ELIZA BAVIN  |  WEDNESDAY, 4 DEC 2024
... accounting for three times more complaints than the second most common issue. The top three issues for investments and advice complaints were service-related issues (45%), general service delay (14%), and technical problems (9%). Interestingly, the report ...

'But for' compensation methodology unfair: FAAA

KARREN VERGARA  |  FRIDAY, 29 NOV 2024
... example'. That's where the anger is." At a separate session that touched on the topic, lead ombudsman for investments and advice at the Australian Financial Complaints Authority (AFCA) Shail Singh explained the reasoning behind the test. "'But ...

Systemic issues impact 20k consumers: AFCA

MATTHEW WAI  |  MONDAY, 11 NOV 2024
... provider; and increased quality assurance and compliance oversight of client correspondence, AFCA said. Investments and advice AFCA found a particular financial firm's settlement agreement was "inconsistent" with AFCA's approach in investments and advice ...

Super complaints rise in FY24: AFCA

ELIZA BAVIN  |  THURSDAY, 31 OCT 2024
... resolve." Despite the less-than-ideal complaints numbers around super, AFCA received 3559 complaints in the investments and advice category, marking a 26% drop compared to the previous financial year. "Excluding complaints about Dixon Advisory and Superannuation ...

Advisers must prioritise Conflicts Priority Rule: AFCA

KARREN VERGARA  |  MONDAY, 28 OCT 2024
... responsibilities to manage conflicts of interest under the Conflicts Priority Rule. AFCA senior ombudsman for investments and advice Alex Sidoti said the Conflicts Priority Rule under 960 1J of the Corporations Act has become one of the major themes ...

AFSLs can lose licence on CSLR intervention

KARREN VERGARA  |  WEDNESDAY, 7 AUG 2024
... scheme has paid 37 claims in total to date, which amounted to about $3.3 million. AFCA lead ombudsman for investments and advice Shail Singh, who also spoke at the event, said about 3000 complaints with AFCA will likely end up at the CSLR. In addition ...

AustralianSuper bears brunt of complaints: AFCA

KARREN VERGARA  |  TUESDAY, 11 JUN 2024
... received eight complaints each. Derivatives and hedging securities comprised most of the complaints in the investments and advice sectors. Many of the firms linked to the complaints were CMC Markets Stockbroking, Prospero Markets (now in liquidation) ...

AFCA and CSLR sign MoU

ELIZA BAVIN  |  THURSDAY, 9 MAY 2024
... service helps consumers and small businesses resolve complaints with financial firms in banking and finance, investments and advice, insurance, and superannuation.

AFCA secures $40m in refunds

ELIZA BAVIN  |  THURSDAY, 14 MAR 2024
... number of reports at 28, followed by superannuation with 11 reports, general insurance with six reports, investments and advice with three reports and life insurance with one. In superannuation, the issues included breaches of the SIS Act and SIS Regulations ...

DASS compensation drags AFCA, lead decision published

KARREN VERGARA  |  FRIDAY, 16 FEB 2024
... were also excessive when compared to alternative investment products," it read. AFCA lead ombudsman for investments and advice Shail Singh said: "While work is well underway, it will take time to get through the large number of Dixon complaints, and ...
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