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Showing 11 - 20 of 46 results for "Investments and advice"

AFCA highlights 'pattern of delays' in super

ELIZA BAVIN  |  TUESDAY, 29 APR 2025
... failures, and proactively invest in technology and staffing to meet compliance standards. Meantime, within investments and advice, only one common systemic issue was observed by AFCA, being firms not complying with customer instructions and cooling-off ...

ASIC asks for input on reportable situations, IDR dashboards

JAMIE WILLIAMSON  |  THURSDAY, 10 APR 2025
... accounting for three times more complaints than the second most common issue. The top three reasons for investments and advice complaints were service-related issues (45%), general service delay (14%), and technical problems (9%). Interestingly, the ...

UGC's AFCA membership to cease

KARREN VERGARA  |  MONDAY, 7 APR 2025
... gains or losses in other, suitable investments," AFCA lead ombudsman Shail Singh and senior ombudsman for investments and advice Alex Sidoti said. "We do use this approach, but rarely. If there is a scenario where we can't determine what the client ...

CSLR costs driven by poor advice: AFCA

ELIZA BAVIN  |  TUESDAY, 1 APR 2025
The Australian Financial Complaints Authority (AFCA) lead ombudsman, investments and advice Shail Singh has told financial advisers that poor practices are the main contributor to the soaring costs of the Compensation Scheme of Last Resort (CSLR). "It's ...

Half of advice, super complaints result in no remedy

ELIZA BAVIN  |  WEDNESDAY, 4 DEC 2024
... accounting for three times more complaints than the second most common issue. The top three issues for investments and advice complaints were service-related issues (45%), general service delay (14%), and technical problems (9%). Interestingly, the report ...

'But for' compensation methodology unfair: FAAA

KARREN VERGARA  |  FRIDAY, 29 NOV 2024
... example'. That's where the anger is." At a separate session that touched on the topic, lead ombudsman for investments and advice at the Australian Financial Complaints Authority (AFCA) Shail Singh explained the reasoning behind the test. "'But ...

Systemic issues impact 20k consumers: AFCA

MATTHEW WAI  |  MONDAY, 11 NOV 2024
... provider; and increased quality assurance and compliance oversight of client correspondence, AFCA said. Investments and advice AFCA found a particular financial firm's settlement agreement was "inconsistent" with AFCA's approach in investments and advice ...

Super complaints rise in FY24: AFCA

ELIZA BAVIN  |  THURSDAY, 31 OCT 2024
... resolve." Despite the less-than-ideal complaints numbers around super, AFCA received 3559 complaints in the investments and advice category, marking a 26% drop compared to the previous financial year. "Excluding complaints about Dixon Advisory and Superannuation ...

Advisers must prioritise Conflicts Priority Rule: AFCA

KARREN VERGARA  |  MONDAY, 28 OCT 2024
... responsibilities to manage conflicts of interest under the Conflicts Priority Rule. AFCA senior ombudsman for investments and advice Alex Sidoti said the Conflicts Priority Rule under 960 1J of the Corporations Act has become one of the major themes ...

AFSLs can lose licence on CSLR intervention

KARREN VERGARA  |  WEDNESDAY, 7 AUG 2024
... scheme has paid 37 claims in total to date, which amounted to about $3.3 million. AFCA lead ombudsman for investments and advice Shail Singh, who also spoke at the event, said about 3000 complaints with AFCA will likely end up at the CSLR. In addition ...