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Showing 1 - 10 of 72 results for "FEAL"

Members' attitude, behaviour key to better engagement

JAMIE WILLIAMSON  |  WEDNESDAY, 15 MAY 2024
... superannuation funds need to focus more on attitudinal and behavioural insights if they're to improve engagement. The latest CSBA FEAL Superannuation Experience & Engagement Benchmark expanded its coverage to survey super fund members' attitudes ...

FEAL board welcomes Ian Patrick

ELIZABETH FRY  |  TUESDAY, 19 DEC 2023
... Patrick's extensive experience across more than two decades in the institutional investment industry will be valuable. "FEAL is committed to serving executives across an array of specialist roles and having someone of Ian's calibre, who currently ...

Super member loyalty on the rise: Data

JAMIE WILLIAMSON  |  FRIDAY, 27 OCT 2023
... three-year high, with just 18% now intending to take their retirement savings elsewhere. That's according to the latest CSBA FEAL Superannuation CX Benchmarking report, which surveyed more than 7200 members from 100 different super funds. It's ...

ASFA names acting chief, chair

KARREN VERGARA  |  WEDNESDAY, 4 OCT 2023
... she left in March 2022. Turner has been a director of several industry bodies, including ASFA, Fund Executives Association (FEAL) and Industry Super Australia (ISA). She was a past member of the Superannuation Complaints Tribunal Advisory Council. Meanwhile ...

FEAL appoints NGS Super chief to board

CASSANDRA BALDINI  |  FRIDAY, 29 SEP 2023
The Fund Executives Association (FEAL) has appointed NGS Super chief executive Natalie Previtera to its board. Previtera will replace director and board chair Jo Townsend effective September 30, who is stepping down from the position consistent with ...

Australian Retirement Trust hunts new chief executive

JAMIE WILLIAMSON  |  THURSDAY, 7 SEP 2023
... I'm excited to continue watching the fund grow as one of its members," Reilly said. Just last month Reilly was named the FEAL Fund Executive of the Year, with FEAL highlighting his leadership of ART through its original merger and throughout subsequent ...

Industry fund chief named Fund Executive of the Year

ANDREW MCKEAN  |  FRIDAY, 4 AUG 2023
The chief executive of Australia's second largest industry superannuation fund has taken out the FEAL Fund Executive of the Year award. Australian Retirement Trust (ART) chief executive Bernard Reilly has received the accolade, recognised for his role ...

Super fund satisfaction still poor: Report

JAMIE WILLIAMSON  |  THURSDAY, 6 JUL 2023
... have recovered, member satisfaction certainly hasn't. In fact, a new report shows it's fallen even further. The latest CSBA FEAL Superannuation CX Benchmarking report found 25% of members who had recently engaged with their super fund are at a high risk ...

Super fund with highest customer satisfaction named

ANDREW MCKEAN  |  THURSDAY, 10 NOV 2022
... figures showing Australian inflation hitting 7.3%. Meanwhile, as previously reported on by Financial Standard, in October, CSBA FEAL Superannuation CX benchmarking report found overall satisfaction has declined, leading many to consider changing funds. ...

Super fund satisfaction takes hit

JAMIE WILLIAMSON  |  WEDNESDAY, 12 OCT 2022
... superannuation fund members found overall satisfaction has declined and more are considering changing funds. The latest CSBA FEAL Superannuation CX benchmarking report surveyed close to 5500 members from 20 super funds and found that customer experience ...
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