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Showing 1 - 10 of 54 results for "Empathy"

Strengthen Life Code for mental health crisis, claims handling: Review

KARREN VERGARA | MONDAY, 13 APR 2026

... its position on this issue more clearly and build on the existing commitments to take extra care and treat people with empathy, compassion and respect, which are in turn supported by specific commitments in the code. Kell floated the possibility of removing ...

FEATURE: Estate planning | Best laid plans

ELIZA BAVIN | WEDNESDAY, 1 APR 2026

... and investment specialists," he warns. "If that's all they know, they will struggle with the EQ conversations, the empathy, the passionate questions that enable clients to feel comfortable enough, to start to open up about what's in their heart ...

FAAA Award winners announced

ANGELIQUE MINAS | THURSDAY, 20 NOV 2025

... technical excellence, incorporating engagement with all the professionals in a client's life, but he also showed great empathy and professional judgement to adapt and deliver client first advice in times of considerable client distress." The FAAA Adviser ...

Feature: Group insurance | Cold comfort

MATTHEW WAI | WEDNESDAY, 22 OCT 2025

... every case with dignity. A denied claim should never feel like a closed door - it should feel like a conversation, with empathy at its core." Additionally, the cause of death is also a "critical factor" in determining eligibility for a payout. "Most ...

Zurich snatches Suncorp claims specialist

MATTHEW WAI | FRIDAY, 30 MAY 2025

... responsible for ensuring we uphold and continually improve Zurich's customer-centric claims approach, which centres on care and empathy." Garsin will also play a pivotal role in fostering artificial intelligence components to complement its operations ...

AustralianSuper sued over death benefit delays

JAMIE WILLIAMSON | WEDNESDAY, 12 MAR 2025

... through a $120 million investment in service improvements, including bringing operations in house that require high care and empathy." As part of this, in April 2024 the fund launched an internal Bereavement Centre with 75 dedicated case managers for ...

Industry fund insurance bungle adds fuel to mounting outrage

ANDREW MCKEAN | THURSDAY, 13 FEB 2025

... spokesperson told Financial Standard that the fund is committed to handling insurance claims with "the utmost sensitivity and empathy" and resolving them as quickly as possible. The spokesperson said the fund has had a vulnerable consumers policy, which ...

The sensitive conversations advisers shy away from

KARREN VERGARA | TUESDAY, 3 DEC 2024

... discussing. Divorce, financial coercion, and family planning are some of these complex areas that advisers can broach with empathy and offer invaluable insights. BFAs, sometimes known as pre-nups, are an effective way to safeguard assets advisers tend ...

AustralianSuper to pay $4.2m for delayed claims handling

ELIZA BAVIN | THURSDAY, 21 NOV 2024

... provider, we formed the view that our old arrangements would not be able to deliver the service with the speed, care and empathy members expect." Kerlin added that AustralianSuper has now streamlined its approach in dealing with death claims. "All death ...

Five megatrends shaping financial services: McCrindle

CHLOE WALKER | FRIDAY, 23 FEB 2024

... all the more meaningful in this area." With these five megatrends in mind, McCrindle said that advisers should lead with empathy, focus on culture, and commit to growth. "I'm sure the future will be very bright," he said.

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Australian Unity to shed 195 roles

MATTHEW WAI

Australian Unity is reducing its workforce by 195 positions due to underperformance stemming from delays in government support for its Home Health platform and the integration of several businesses.

Count shutters limited-advice business, slips in size ranking

MATTHEW WAI

Count Financial has reportedly wound up its restricted SMSF/limited-advice service, losing some 26 advisers on the Financial Adviser Register, latest data shows.

First Super recruits head of investments from Prime Super

MATTHEW WAI

First Super has appointed a new head of investments, replacing Chris Artis, who was in the position for the past three months on an interim basis.

BMO eyes Euroz Hartleys' capital markets business

KARREN VERGARA

Euroz Hartleys confirmed it is in discussions with Canada's BMO Financial Group for a potential sale of its capital markets business for $145 million.

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