Newspaper icon
The latest issue of Financial Standard now available as an e-newspaper
READ NOW

Search Results

Showing 41 - 50 of 54 results for "Empathy"

FEATURE: The great race to invest

LAURA MILLAN  |  THURSDAY, 19 NOV 2015
... is greater for local managers because we are able to do it successfully and being locally based means that we have an empathy with the client and we are able to stay in touch with them more easily." Download the latest edition of Financial Standard here ...

PROFILE: Blue Sky managing director Mark Sowerby

MARK SMITH  |  MONDAY, 19 OCT 2015
... saying internally that we have to tell it like it is. That can be brutal when things aren't going too well but you need empathy for your investors - it takes strength of character. "There's an entitlement culture in this industry that investment staff ...

AMP's Charter names advice award winners

MARK SMITH  |  TUESDAY, 25 MAR 2014
... case studies. Stone said Troy's wining submission demonstrated not only outstanding advice for a client, but also great empathy and support. "Troy's expertise has meant that a client facing a serious ongoing medical condition and her family now have ...

ANZ gets on the SIV bandwagon

JAMES FERNYHOUGH  |  THURSDAY, 15 AUG 2013
... they have a strong knowledge of overseas cultures, they can speak to clients in their language of choice, and have strong empathy for the challenges of new arrivals," she said. As of May, Immigration had received 170 applicants for the SIV. Fund managers ...

Insurers take "adversarial approach" to claims

LAURA MILLAN  |  FRIDAY, 12 JUL 2013
... their money back than it ultimately was." "They are expecting a very negative experience, lots of paperwork and a lack of empathy from the insurer," she said.

New FPA member base shows changing face of industry

MARK SMITH  |  WEDNESDAY, 1 MAY 2013
... true in investment as it is in the community. Clients aren't a specific age or background and with the emphasis now on empathy and relationships, it helps that planners come from a broad cross-section of society." Female financial planners represented ...

Aligned or independent: Advisers must be relevant

MARK STORY  |  WEDNESDAY, 31 OCT 2012
... the industry, Matt Englund of BT Financial Group suggested targeting working mothers due to their heightened levels of empathy, better listening skills and their ability to connect with everyday people. Turning to the educational issue, Cecilia Storniolo ...

Soft-skills critical to maximising adviser value-add

MARK STORY  |  WEDNESDAY, 31 OCT 2012
... especially those involving life-threatening accident or injury - they have to fine-tune their softer people skills, like empathy, listening and a keen attention to detail. To Baccinelli there's nothing quite as emotive and heart-rending than being able ...

UniSuper wins contact centre award

LINDA HAUSKEN  |  FRIDAY, 20 JUL 2012
... phone calls or put pressure on consultants to complete a transaction. Instead, its consultants are encouraged to display empathy and build a rapport with members. "If a member needs to talk to us for 20 minutes to get the help they need, we give them ...

QIC eyes Asian mandates through new ambassador

MATT WOODINGTON  |  THURSDAY, 1 SEP 2011
... sovereign wealth, or multi-asset capability is the primary one, according to Addis. "Soveriegn investors in Asia have real empathy with QIC and what we're doing because we're currently doing for our shareholder what they are seeking to do for their owners." ...