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Showing 31 - 40 of 54 results for "Empathy"

When aged care advice takes an emotional toll

KARREN VERGARA  |  TUESDAY, 13 NOV 2018
The emotionally taxing nature of aged care advice should be embraced with empathy. This was a key takeaway at yesterday's Financial Standard Best Practice Retirement Income Forum. After experiencing the highs and lows of transitioning her father ...

Philanthropists must move beyond the hierarchy

DARREN SNYDER  |  WEDNESDAY, 5 SEP 2018
... communities to make decisions instead of us. How do we stay motivated and brave and resilient without our passion and our empathy consuming our mind and our body. And without the feeling of emotion, how do we build those critical and authentic relationships ...

Diversity underscores wealth manager success

KARREN VERGARA  |  TUESDAY, 31 JUL 2018
... this context as yet. Having a diverse workforce will likely bring together the characteristics that diversity such as empathy and emotional intelligence that lends itself to a "virtuous circle." He explains that the industry can no longer ignore or be ...

Former Australian Unity executive joins advice licensee

JAMIE WILLIAMSON  |  FRIDAY, 27 JUL 2018
... the majority of the AFSL's leadership team, has spent time as a financial adviser himself "which helps him to have real empathy with the challenges our advisers face in helping clients achieve their financial and lifestyle goals."

Zurich UK launches selfie app for underwriting

KARREN VERGARA  |  MONDAY, 15 JAN 2018
... said it aims to complement its existing channels, including brokers, to tap further into a younger demographic and use empathy to understand how users want to interact with insurance. The app was created in conjunction with software developer Mendix ...

Career progression positive for women advisers

KARREN VERGARA  |  TUESDAY, 19 DEC 2017
... gender preference when it comes to receiving financial advice, but rated females higher on emotional intelligence and empathy attributes. FSC chief executive Sally Loane said: "As the research shows, women are naturally suited to this people-focused ...

AMP rolling out enhanced goals-based advice business

DARREN SNYDER  |  WEDNESDAY, 1 NOV 2017
... future advisers as ones that go beyond the technical and bring extra competencies and soft skills. "The big one [skill] is empathy. Coaching is a capability in its own right too," Akers said. "We a see more diverse and younger adviser workforce because ...

Sunsuper puts adviser trust front and centre

EMMA RAPAPORT  |  TUESDAY, 2 MAY 2017
... build this trust, US Financial Life planning expert Lisa A.K. Kirchenbauer urged advisers to approach clients' needs with empathy, employ deep listening skills, and really listen to what clients are saying before responding. By simply replacing the word ...

Scholarship launched to support female planners

KERRIE SYDEE  |  WEDNESDAY, 17 AUG 2016
... bring a lot of important qualities to the table that will support clients' trust and understanding. "Attributes such as empathy, intuition, understanding of what it's like to juggle competing priorities and being comfortable having emotional conversations ...

CommInsure enhances claims process

ALEX BURKE  |  FRIDAY, 11 MAR 2016
... claims, governance changes to enhance structural independence and additional training for claims staff, including customer empathy and professional protocols."