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Showing 1 - 5 of 5 results for "Customer Response Initiative"

NAB signals more bad advice remediation

KARREN VERGARA  |  THURSDAY, 1 NOV 2018
... cost also remain uncertain. Furthermore, NAB's wealth advice remediation administered via its Customer Response Initiative review relating to inappropriate advice dating back to 2009, is still underway. It flagged it will incur more costs but was ...

NAB names wealth advocate

KARREN VERGARA  |  TUESDAY, 26 JUN 2018
... In addition to reviewing NAB wealth's complaints processes, she will focus on the progress of the Customer Response Initiative, the advice remediation program which commenced in February 2015. NAB has paid more than $16 million to customers through this ...

NAB pays $6.5m to resolve advice complaints

KERRIE SYDEE  |  WEDNESDAY, 28 SEP 2016
... improve its capacity to investigate and resolve customer complaints. Since NAB's last update on its customer response initiative in October 2015 it has made $4.6 million in payments to 164 customers. Chief customer officer, consumer banking and wealth ...

ASIC bans NAB-aligned adviser

DARREN SNYDER  |  TUESDAY, 15 DEC 2015
... who may have received inappropriate advice during this 10-month period are being contacted by NAB's customer response initiative to invite them to have their advice reviewed. "We want to strengthen our business and ensure we are always open, transparent ...

NAB pays $1.7 million in compensation

ALEX BURKE  |  THURSDAY, 22 OCT 2015
NAB has paid $1.7 million in compensation so far as part of its Customer Response Initiative. This follows on from the bank's August update, where it announced it would write to customers who had suffered "financial loss caused by inappropriate advice ...
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