Search Results | Showing 1 - 10 of 12 results for "CSBA" |
| | | ... insourced administration has achieved sector-leading outcomes, including the top national ranking for customer experience from CSBA, a Net Promoter Score of +77, 90% member satisfaction, 91% ease of service, and 90% first contact resolution," it said. ... |
| | | | ... superannuation funds need to focus more on attitudinal and behavioural insights if they're to improve engagement. The latest CSBA FEAL Superannuation Experience & Engagement Benchmark expanded its coverage to survey super fund members' attitudes ... |
| | | | ... three-year high, with just 18% now intending to take their retirement savings elsewhere. That's according to the latest CSBA FEAL Superannuation CX Benchmarking report, which surveyed more than 7200 members from 100 different super funds. It's ... |
| | | | ... might have recovered, member satisfaction certainly hasn't. In fact, a new report shows it's fallen even further. The latest CSBA FEAL Superannuation CX Benchmarking report found 25% of members who had recently engaged with their super fund are at a ... |
| | | | ... industry super fund has claimed consecutive top customer experience awards from Customer Service Benchmarking Australia (CSBA). Spirit Super ranked first again in CSBA's SenseCX benchmarking report, which evaluates ease, sentiment and success of ... |
| | | | ... figures showing Australian inflation hitting 7.3%. Meanwhile, as previously reported on by Financial Standard, in October, CSBA FEAL Superannuation CX benchmarking report found overall satisfaction has declined, leading many to consider changing funds. ... |
| | | | ... of superannuation fund members found overall satisfaction has declined and more are considering changing funds. The latest CSBA FEAL Superannuation CX benchmarking report surveyed close to 5500 members from 20 super funds and found that customer experience ... |
| | | | ... workforce, who change jobs and industries throughout their careers, but still expect to have a base level of protection." CSBA and Fund Executives Association Limited (FEAL) in partnership with Melbourne Business School conducted a similar survey on ... |
| | | | ... stapling - mean and how to comply, according to new research. The study, commissioned by consumer experience consultancy CSBA and Fund Executives Association Limited (FEAL) in partnership with Melbourne Business School, surveyed 8355 individual fund ... |
| | | | ... continue to lag behind men significantly when it comes to being prepared for retirement, new research shows. The Qantas Super CSBA Retirement Confidence Index asked people to rate their confidence in having enough money to retire comfortably out of 10. ... |
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