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Showing 1 - 10 of 11 results for "CSBA"

Members' attitude, behaviour key to better engagement

JAMIE WILLIAMSON  |  WEDNESDAY, 15 MAY 2024
... superannuation funds need to focus more on attitudinal and behavioural insights if they're to improve engagement. The latest CSBA FEAL Superannuation Experience & Engagement Benchmark expanded its coverage to survey super fund members' attitudes ...

Super member loyalty on the rise: Data

JAMIE WILLIAMSON  |  FRIDAY, 27 OCT 2023
... three-year high, with just 18% now intending to take their retirement savings elsewhere. That's according to the latest CSBA FEAL Superannuation CX Benchmarking report, which surveyed more than 7200 members from 100 different super funds. It's ...

Super fund satisfaction still poor: Report

JAMIE WILLIAMSON  |  THURSDAY, 6 JUL 2023
... might have recovered, member satisfaction certainly hasn't. In fact, a new report shows it's fallen even further. The latest CSBA FEAL Superannuation CX Benchmarking report found 25% of members who had recently engaged with their super fund are at a ...

Industry fund bags consecutive customer experience award

ANDREW MCKEAN  |  MONDAY, 27 MAR 2023
... industry super fund has claimed consecutive top customer experience awards from Customer Service Benchmarking Australia (CSBA). Spirit Super ranked first again in CSBA's SenseCX benchmarking report, which evaluates ease, sentiment and success of ...

Super fund with highest customer satisfaction named

ANDREW MCKEAN  |  THURSDAY, 10 NOV 2022
... figures showing Australian inflation hitting 7.3%. Meanwhile, as previously reported on by Financial Standard, in October, CSBA FEAL Superannuation CX benchmarking report found overall satisfaction has declined, leading many to consider changing funds. ...

Super fund satisfaction takes hit

JAMIE WILLIAMSON  |  WEDNESDAY, 12 OCT 2022
... of superannuation fund members found overall satisfaction has declined and more are considering changing funds. The latest CSBA FEAL Superannuation CX benchmarking report surveyed close to 5500 members from 20 super funds and found that customer experience ...

Aussies in the dark over super stapling

ANNABELLE DICKSON  |  MONDAY, 1 NOV 2021
... workforce, who change jobs and industries throughout their careers, but still expect to have a base level of protection." CSBA and Fund Executives Association Limited (FEAL) in partnership with Melbourne Business School conducted a similar survey on ...

Employers unaware of YFYS, stapling: Study

ELIZABETH MCARTHUR  |  THURSDAY, 7 OCT 2021
... stapling - mean and how to comply, according to new research. The study, commissioned by consumer experience consultancy CSBA and Fund Executives Association Limited (FEAL) in partnership with Melbourne Business School, surveyed 8355 individual fund ...

Qantas Super urges women take control of super

ELIZABETH MCARTHUR  |  FRIDAY, 15 MAR 2019
... continue to lag behind men significantly when it comes to being prepared for retirement, new research shows. The Qantas Super CSBA Retirement Confidence Index asked people to rate their confidence in having enough money to retire comfortably out of 10. ...

Pre-retirees confident about nest egg: Poll

KARREN VERGARA  |  MONDAY, 26 MAR 2018
... around a recent news story where Qantas Super interviewed more than 1000 retirees and pre-retirees. The corporate super fund's CSBA Retirement Confidence Index (RCI) showed six-in-10 (63%) respondents do not have the confidence to retire comfortably. ...
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