Newspaper icon
The latest issue of Financial Standard now available as an e-newspaper
READ NOW

Search Results

Showing 21 - 30 of 303 results for "Financial Complaints Authority"

AFCA expands scam-related complaints, publication rules

KARREN VERGARA  |  FRIDAY, 13 MAR 2026
Expanding its jurisdiction, the Australian Financial Complaints Authority (AFCA) will now publish the names of financial firms that do not meet determinations and investigate scam-related complaints involving receiving banks. AFCA now can publicise ...

Interprac sues AFCA over Shield determination

JAMIE WILLIAMSON  |  TUESDAY, 10 MAR 2026
Interprac Financial Planning has commenced Federal Court proceedings against the Australian Financial Complaints Authority (AFCA), believing it has not been treated fairly. Sequoia Financial Group, Interprac's parent company, said the case relates ...

AFCA membership extended for Shield, First Guardian-linked firms

KARREN VERGARA  |  WEDNESDAY, 4 MAR 2026
The Australian Financial Complaints Authority (AFCA) has suspended expelling members in liquidation linked to the collapse of the Shield Master Fund and First Guardian Master Fund. This means United Global Capital (UGC) and Next Generation Advice, which ...

MIS review ignores key issues: FAAA

KARREN VERGARA  |  TUESDAY, 3 MAR 2026
... the scope of the Compensation Scheme of Last Resort (CSLR) alongside reforms enabling Australian Financial Complaints Authority (AFCA) to apportion blame for client losses across multiple parties where appropriate. "At present, the financial advice sector ...

AFCA expands C-suite with three hires

ELIZA BAVIN  |  TUESDAY, 3 MAR 2026
The Australian Financial Complaints Authority (AFCA) has announced three new C-suite appointments. In two newly created roles, Deborah Jenkins has been appointed chief customer officer and Stevie-Ann Dovico has been appointed chief technology officer. ...

AFCA reveals outcome of final lead decision

MATTHEW WAI  |  MONDAY, 2 MAR 2026
The Australian Financial Complaints Authority (AFCA) has issued the lead decision against both United Global Capital (UGC) and Next Generation Advice, finding faults by both financial firms. The complainant of the lead decision, which AFCA explained ...

AFCA receives record complaints in 2025

MATTHEW WAI  |  THURSDAY, 26 FEB 2026
The Australian Financial Complaints Authority (AFCA) received a record number of complaints in 2025, with 111,373 complaints filed in the 12 months to December 31 - up 14% from 2024. Since its establishment, AFCA has received more than 634,000 complaints. ...

SMSF advice guidelines require improvement: AFCA

MATTHEW WAI  |  FRIDAY, 20 FEB 2026
The Australian Financial Complaints Authority (AFCA) has vented its frustration over ASIC's recommendations for financial advisers around self-managed superannuation funds (SMSF), claiming some suggestions were not "done well at all." In INFO SHEET ...

ASIC cancels AFSL of Qld securities dealer

MATTHEW WAI  |  MONDAY, 16 FEB 2026
... institutional investors. In 2023, Pulse Markets was required to compensate a complainant to the Australian Financial Complaints Authority (AFCA) for almost $130,000 after offering risky investment products that were only available to wholesale investors ...

Deadline approaches for Shield, First Guardian victims

MATTHEW WAI  |  FRIDAY, 6 FEB 2026
... roughly 11,000 Australians who invested in the two schemes have lodged complaints with the Australian Financial Complaints Authority (AFCA), ASIC said. The losses equate to more than $1 billion. With the deadline for some investors to file a complaint ...