Newspaper icon
The latest issue of Financial Standard now available as an e-newspaper
READ NOW

Search Results

Showing 71 - 80 of 303 results for "Financial Complaints Authority"

AFCA opens consultation on financial elder abuse, family violence

KARREN VERGARA  |  WEDNESDAY, 19 MAR 2025
The Australian Financial Complaints Authority (AFCA) has launched two consultations on how it should improve its approach to handling complaints related to financial elder abuse and family violence. AFCA said it seeks to ensure consistency in how it ...

Treasury consults on genetic test ban in life insurance

JAMIE WILLIAMSON  |  WEDNESDAY, 12 FEB 2025
... of the ban under the Insurance Contracts Act would enable individuals to apply to the Australian Financial Complaints Authority for remedies. Meanwhile, inclusion in the DDA would allow for complaints to be made to the Australian Human Rights Commission. ...

ASIC calls out super trustees over 'weak' anti-scam practices

ELIZA BAVIN  |  THURSDAY, 30 JAN 2025
... super." Delahunty said that of the 11,000 instances of scams complaints received by the Australian Financial Complaints Authority last year, fewer than 20 were super-related transactions. "Superannuation funds are actually some of the safest places in ...

AFCA chief operating officer departs

ELIZA BAVIN  |  THURSDAY, 30 JAN 2025
The Australian Financial Complaints Authority (AFCA) has announced that chief operating officer Justin Untersteiner will be departing, effective March 14. Untersteiner is set to take up the role of chief executive of the Australian Health Practitioner ...

Super failures, greenwashing: ASIC's key issues in 2025

ELIZA BAVIN  |  TUESDAY, 28 JAN 2025
... meet members' changing needs," ASIC said. The regulator pointed to research from the Australian Financial Complaints Authority which revealed between 2021 and 2023 complaints about superannuation funds' service provisions doubled. ASIC said it would ...

FAAA accuses government of crucial CSLR failure

MATTHEW WAI  |  THURSDAY, 16 JAN 2025
... forecasting a total of $20 million in FY26 - depending on complaints resolved by the Australian Financial Complaints Authority (AFCA) before proceeding to the CSLR. The FAAA previously noted the CSLR could ultimately spike the cost of financial advice ...

CFS delivers 16.6% returns for growth members

MATTHEW WAI  |  MONDAY, 13 JAN 2025
... delivered in each area, including good customer service; according to data from the Australian Financial Complaints Authority (AFCA), CFS recorded the lowest rate of complaints. Meantime, TelstraSuper - which also announced its 2024 performance - returned ...

Hostplus' AFCA complaint response times lag

ELIZA BAVIN  |  MONDAY, 16 DEC 2024
... outlined the fund's response times to complaints made directly to it and through the Australian Financial Complaints Authority (AFCA) amongst other things. The average number of days to resolve a complaint lodged with AFCA was 132 days in the quarter ...

AFCA completes independent review of operations

ELIZA BAVIN  |  MONDAY, 9 DEC 2024
The Australian Financial Complaints Authority (AFCA) has announced the completion of a three-year program responding to the 2021 Independent Review of its operations. AFCA said the work had redefined its approach to external dispute resolution. The ...

Half of advice, super complaints result in no remedy

ELIZA BAVIN  |  WEDNESDAY, 4 DEC 2024
... regulatory activities, so industry can expect to hear more from ASIC on this issue." The Australian Financial Complaints Authority (AFCA) welcomed ASIC's report, saying it provided a "fuller picture of the consumer experience". "The publication of this ...