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Showing 191 - 200 of 398 results for "Mistake"

CBA pays $180,000 in penalties

ALEX BURKE  |  WEDNESDAY, 14 SEP 2016
... Clive van Horen added: "We sincerely apologise to our customers and we regret that this error occurred. When we make a mistake that impacts our customers we will put it right to ensure our customers are not adversely affected. "Once we identified this ...

No more inquiries, says FSC

ALEX BURKE  |  WEDNESDAY, 20 JUL 2016
... "The previous Parliament passed a difficult climate for evidence-based reform. The 45th Parliament mustn't make the same mistake," she continued. She said the first priority over the next 100 days for the new Parliament should be passing the financial ...

PROFILE: Vanguard Australia managing director Colin Kelton

MARK SMITH  |  THURSDAY, 16 JUN 2016
... investment career might entail. "The job ad said it was a salary plus commission job but when I got there I was told it was a mistake in the paper and it was actually just commission," he recalls. The company had a fairly dubious means of finding sales ...

Advisers must adapt to millennial habits

KERRIE SYDEE  |  THURSDAY, 9 JUN 2016
... millennials that through the course of time may in fact blend between digital as well as human delivered advice. "Make no mistake about it; this will be the generation that will transform the advice side of the sector."

PROFILE: FSC chief executive Sally Loane

ALEX BURKE  |  TUESDAY, 31 MAY 2016
... heavily involved with superannuation professionally; she also has children of her own and urges them not to make the same mistake. "I have children my age when I started work," she says, "so 22 and 21, and the first thing I say to them is, 'Look at your ...

Economic Wrap

BENJAMIN ONG  |  TUESDAY, 24 MAY 2016
... had way back in the same month of 1997 when it lifted the same tax from 3% to 5%. Now it's gearing up to repeat the same mistake. Recent news items indicate that PM Abe has backflipped on his backflip with regards to the consumption tax hike - the tax ...

Robo advice set to fail: Morningstar

KERRIE SYDEE  |  FRIDAY, 20 MAY 2016
... heart of their service propositions, rather than their own. "This is not just about getting at the millennials, which is a mistake almost all robo advisers make. It's about servicing your client in a way that they want to be serviced. "For the first ...

Dissatisfied customers 'unreasonable', 'acting improperly': CBA

KERRIE SYDEE  |  FRIDAY, 22 APR 2016
Commonwealth Bank chief executive Ian Narev has brushed aside calls for a royal commission, instead arguing that some customers were simply unreasonable. Addressing the topic of culture and improving culture within in the financial sector services during ...

FICAP marks 10th anniversary with record fundraising

MICHELLE BALTAZAR  |  THURSDAY, 17 MAR 2016
... where entrants get to take off their financial services hat for one night and channel their inner rock artist. But make no mistake, this is not a karaoke night. The calibre of the contestants was so impressive you'd think they're professionals. This ...

Narev apologetic in face of CommInsure allegations

MARK SMITH  |  MONDAY, 7 MAR 2016
... not mean being perfect. So an important part of being ethical is responding the right way to mistakes. If we do make a mistake, we will apologise and put it right." CommInsure collects about $2.5 billion in insurance premiums per year. In 2015 it paid ...