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Showing 161 - 170 of 2731 results for "Fair"

Complaints still too high: AFCA annual review

ANGELIQUE MINAS  |  THURSDAY, 23 OCT 2025
... firms strengthen their internal dispute resolution processes and ensure resources are available to deal with disputes in a fair and timely manner," Locke said. "Proactive and clear communication with customers can often be the very thing that stops a ...

Feature: Group insurance | Cold comfort

MATTHEW WAI  |  WEDNESDAY, 22 OCT 2025
... intentions with their families to help avoid delays down the track. "CSC is committed to providing a process that is fast, fair, and compassionate, and we continue to refine our approach in line with industry best practice to better support families ...

Capital Group takes stake in Qualitas

KARREN VERGARA  |  TUESDAY, 21 OCT 2025
Capital Group has acquired a substantial stake in Qualitas, taking over co-founder Andrew Schwartz's 15.1 million shares for about $52.9 million. Qualitas disclosed that the global fund manager took a significant stake in the company the day after Schwartz ...

Public feedback welcomed for Life Code improvements

MATTHEW WAI  |  MONDAY, 20 OCT 2025
The independent review of the Life Insurance Code of Practice (Life Code) has released a consultation paper, setting out key questions to stakeholders and the public on how the Life Code can improve consumer benefits and insurers' conduct. The review ...

Qualitas co-founder trades in equity for $53m

KARREN VERGARA  |  MONDAY, 20 OCT 2025
Qualitas group managing director Andrew Schwartz is offloading 15.1 million shares in the company he co-founded to rake in about $52.9 million. Schwartz is selling about 5% of his total stake to an unnamed large global listed equities manager. He told ...

ASIC targets potential vertical integration in managed accounts

KARREN VERGARA  |  FRIDAY, 17 OCT 2025
Stopping short of calling it vertically integrated, ASIC warns it aims to uncover any conflicts of interests in the managed accounts sector particularly as more AFSLs build in-house products. ASIC commissioner Alan Kirkland said the managed accounts ...

Australian Ethical aligns Christian Super members' cover

ELIZA BAVIN  |  WEDNESDAY, 15 OCT 2025
Former members of Christian Super will see several changes to their insurance fees and cover come December 1, Australian Ethical announced. From 1 December 2025 automatic default death and total and permanent disablement (TPD) cover will move to a new ...

Treasury unveils major super tax changes

JAMIE WILLIAMSON  |  MONDAY, 13 OCT 2025
... 2020. Today's announcement corrects this injustice and ensures that Australia's lowest-paid workers receive the same fair tax treatment on their retirement savings as everyone else." For women in the lowest income brackets, the change could mean ...

Insurers design framework for dealing with mental health claims

MATTHEW WAI  |  MONDAY, 13 OCT 2025
... claims process can be more transparent and easier to understand," Cupitt said. "Our goal is to ensure an experience that is fair, transparent, and consistent for every Australian, no matter which insurer a customer turns to." It comes as mental health ...

ASIC slams licensees' lax offshoring governance

KARREN VERGARA  |  FRIDAY, 10 OCT 2025
... through an intermediary business, licensees remain responsible for complying with their obligations," ASIC said. Last year, Fair Work Australia ruled in favour of a Philippines-based worker to bring an unfair dismissal case against the former employer ...