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Showing 1 - 7 of 7 results for "Justin Untersteiner"

AFCA weeds out phony complaints

ELIZABETH MCARTHUR  |  FRIDAY, 30 JUL 2021
... consider a reasonable resolution and seeks to push the complaint all the way to determination," AFCA ombudsman Justin Untersteiner said. "We have been told that the impact of these types of complaints is that the cost of paying for a determination far ...

AFCA names human resources lead from ME Bank

KARREN VERGARA  |  FRIDAY, 18 JUN 2021
... general manager of people experience and business partnering since June 2017. AFCA chief operating officer Justin Untersteiner said Kearney is an energetic and progressive human resources executive who has extensive experience in leading complex organisational ...

Pandemic boosts scam complaints

ANNABELLE DICKSON  |  THURSDAY, 11 MAR 2021
... advantage of people spending more time at home and feeling financially vulnerable," AFCA chief operating officer Justin Untersteiner said. AFCA found that not only did the volume of scam-related amounts increase but also the sum with complaints reaching ...

AFCA pivots to member experience

ANNABELLE DICKSON  |  MONDAY, 23 NOV 2020
... 2,575 license members receiving a complaint against them. AFCA acting chief ombudsman and chief executive Justin Untersteiner said over the next two years it will make a "conscious and deliberate effort" to improve member experience. "We are also seeing ...

Complaints abound during COVID-19: AFCA

ELIZA BAVIN  |  THURSDAY, 28 MAY 2020
... than 600 directed at superannuation funds. Speaking to members at on online forum, chief operating officer Justin Untersteiner revealed the COVID-19 related complaints included 1430 banking and finance complaints, 1070 general insurance complaints, and ...

Latest data reveals super admin problem

ELIZA BAVIN  |  TUESDAY, 10 MAR 2020
... advice products were derivatives, hedging and securities with 794 complaints. AFCA chief operating officer Justin Untersteiner said it is important to make the data available to the public as an important step in increasing transparency. "Every six months ...

AFCA appoints chief operating officer

ELIZABETH MCARTHUR  |  MONDAY, 4 NOV 2019
... Financial Complaints Authority (AFCA) has appointed a chief operating officer from the Australian Tax Office. Justin Untersteiner will join AFCA from the start of December. AFCA chief executive and chief ombudsman David Locke said Untersteiner's expertise ...
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