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Showing 1 - 10 of 23 results for "IDR"

Older Australians drive majority of super complaints: ASIC

RIDDHIMA TALWANI  |  THURSDAY, 4 JUN 2026
... accounted for half of the internal complaints made to super funds in 2025, according to ASIC's Internal Dispute Resolution (IDR) data dashboard. Out of the 221,623 complaints super funds received from individuals and couples, the highest number from ...

TelstraSuper did fall foul of IDR obligations: Federal Court

JAMIE WILLIAMSON  |  FRIDAY, 8 MAY 2026
... found TelstraSuper - which has since merged with Aware Super - did indeed fail to comply with its internal dispute resolution (IDR) procedures. The case was brought by ASIC in November 2023, the first time a super trustee was pinged for failures related ...

ASIC to release IDR and reportable situations data

ELIZA BAVIN  |  FRIDAY, 26 SEP 2025
ASIC has outlined its approach to publishing two public-facing dashboards containing Internal Dispute Resolution (IDR) and Reportable Situations (RS) data. ASIC said the approach was determined following consideration of 47 submissions received in response ...

ASIC releases new relief for reportable situations regime

KARREN VERGARA  |  MONDAY, 30 JUN 2025
... reportable to ASIC. ASIC plans to publish dashboards containing firm-level reportable situations and internal dispute resolutions (IDR) data later this year.

ASIC blasts managed funds' poor compliance plans

KARREN VERGARA  |  MONDAY, 2 JUN 2025
... distribution obligations (DDO), the reportable situations regime and internal dispute resolution processes and reporting (IDR), an ASIC review found, warning that such inadequate compliance plans indicate governance failings. The 50 REs examined operate ...

AFCA highlights 'pattern of delays' in super

ELIZA BAVIN  |  TUESDAY, 29 APR 2025
... fund, AFCA said it observed a "pattern of delays" in the fund's responses which affected its Internal Dispute Resolution (IDR) referral period and working through AFCA's case management stages. "The issue was linked to the financial firm's business model ...

ASIC asks for input on reportable situations, IDR dashboards

JAMIE WILLIAMSON  |  THURSDAY, 10 APR 2025
... to introduce two interactive dashboards that would track firm-level reportable situations and internal dispute resolution (IDR) data to push financial firms to lift their game. ASIC is consulting on plans to publish dashboards containing firm-level reportable ...

Half of advice, super complaints result in no remedy

ELIZA BAVIN  |  WEDNESDAY, 4 DEC 2024
ASIC has released its first publication of industry-wide data reported under the internal dispute resolution (IDR) data reporting framework, flagging concerns firms are not reporting data accurately. Under the IDR framework, most licensed financial ...

Super funds' IDR process weak, inadequate: AFCA

KARREN VERGARA  |  FRIDAY, 5 APR 2024
Superannuation funds are increasingly flouting their internal dispute resolution (IDR) process and are not doing enough to resolve member complaints before they reach the Australian Financial Complaints Authority (AFCA). The complaints authority warned ...

Majority comply with IDR reporting: ASIC

KARREN VERGARA  |  MONDAY, 18 MAR 2024
The latest round of the internal dispute resolution (IDR) reporting regime saw 87% of small financial firms submit their data to ASIC. The deadline for the third round of reporting, which forced a total of 8600 financial services firms to submit data ...
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