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Showing 1 - 10 of 107 results for "Compass"

SMC questions SCA's 'mystery caller' report

RIDDHIMA TALWANI  |  WEDNESDAY, 5 AUG 2026
The Super Members Council (SMC) has raised questions on the research methodology of the recently published Superannuation Call Centre Experience Report by Super Consumers Australia (SCA). The data within the report was based on 1000 customer telephone ...

Super funds fail customer service test: SCA

KARREN VERGARA  |  TUESDAY, 14 JUL 2026
Superannuation funds are apathetic, dismissive and continue to fail members at the most basic service level, a new investigation from Super Consumers Australia (SCA) reveals, which slapped the industry with an overall failing grade on customer satisfaction. ...

FEATURE | Member engagement | On the ball

KARREN VERGARA  |  TUESDAY, 23 JUN 2026
When it comes to superannuation, Australians traditionally follow the path of least resistance. When a pot of gold feels 'so far away' members tend to adopt a cavalier attitude and habitual disengagement and, instead, dismiss it in the 'too-hard ...

Emerging markets progress from consumption to innovation: Experts

KARREN VERGARA  |  WEDNESDAY, 20 MAY 2026
... have, a lot of it comes down to the quality of the individuals and teams that you're backing and their ethical moral compass, which sits on a scale," Robertson said. "So, you have to incorporate that in what you're willing to pay." Financial ...

Super funds get ahead of proposed minimum service standards: KPMG

KARREN VERGARA  |  TUESDAY, 19 MAY 2026
A new report from KPMG finds superannuation funds are getting ahead for the government's proposed minimum service standards set for 2028, including embedding better accountability for service outcomes in their processes following a debacle of administration ...

Strengthen Life Code for mental health crisis, claims handling: Review

KARREN VERGARA  |  MONDAY, 13 APR 2026
The Life Insurance Code of Practice should be strengthened to reflect the growing mental health crisis, better support vulnerable customers and improve the claims-handling process. These are the key themes that emerged in the newly published Life Insurance ...

Complaints still too high: AFCA annual review

ANGELIQUE MINAS  |  THURSDAY, 23 OCT 2025
The Australian Financial Complaints Authority's (AFCA) annual review shows that in FY25, and for the second consecutive year, more than 100,000 complaints were lodged. In investments and advice, large scale collapses in the financial advice industry ...

Feature: Group insurance | Cold comfort

MATTHEW WAI  |  WEDNESDAY, 22 OCT 2025
For much of the past year or so, there has been a great deal of focus on the superannuation industry and its processing of insurance claims, largely owing to immense delays at some of the largest institutions. Stories have emerged of the likes of AustralianSuper ...

Early release of super for dental, IVF spikes in FY25

JAMIE WILLIAMSON  |  THURSDAY, 16 OCT 2025
The amount being taken from superannuation accounts to pay for dental and IVF treatments increased significantly in the year to June 30. Fresh data released by the Australian Taxation Office (ATO) today shows another spike in Aussies applying for early ...

MUFG 'sincerely apologises' to Cbus over claim delays

ELIZA BAVIN  |  WEDNESDAY, 1 OCT 2025
Cbus and MUFG Retirement Solutions have reached a settlement relating to "unacceptable delays" in the processing and payment of death benefit and insurance claims made by Cbus members and claimants. MUFG said it "sincerely apologises to Cbus and its ...
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