Search Results | Showing 1 - 10 of 106 results for "Compass" |
| | | Superannuation funds are apathetic, dismissive and continue to fail members at the most basic service level, a new investigation from Super Consumers Australia (SCA) reveals, which slapped the industry with an overall failing grade on customer satisfaction. ... |
| | | | When it comes to superannuation, Australians traditionally follow the path of least resistance. When a pot of gold feels 'so far away' members tend to adopt a cavalier attitude and habitual disengagement and, instead, dismiss it in the 'too-hard ... |
| | | | ... have, a lot of it comes down to the quality of the individuals and teams that you're backing and their ethical moral compass, which sits on a scale," Robertson said. "So, you have to incorporate that in what you're willing to pay." Financial ... |
| | | | A new report from KPMG finds superannuation funds are getting ahead for the government's proposed minimum service standards set for 2028, including embedding better accountability for service outcomes in their processes following a debacle of administration ... |
| | | | The Life Insurance Code of Practice should be strengthened to reflect the growing mental health crisis, better support vulnerable customers and improve the claims-handling process. These are the key themes that emerged in the newly published Life Insurance ... |
| | | | The Australian Financial Complaints Authority's (AFCA) annual review shows that in FY25, and for the second consecutive year, more than 100,000 complaints were lodged. In investments and advice, large scale collapses in the financial advice industry ... |
| | | | For much of the past year or so, there has been a great deal of focus on the superannuation industry and its processing of insurance claims, largely owing to immense delays at some of the largest institutions. Stories have emerged of the likes of AustralianSuper ... |
| | | | The amount being taken from superannuation accounts to pay for dental and IVF treatments increased significantly in the year to June 30. Fresh data released by the Australian Taxation Office (ATO) today shows another spike in Aussies applying for early ... |
| | | | Cbus and MUFG Retirement Solutions have reached a settlement relating to "unacceptable delays" in the processing and payment of death benefit and insurance claims made by Cbus members and claimants. MUFG said it "sincerely apologises to Cbus and its ... |
| | | | After being caned by ASIC for making beneficiaries wait for more than 90 days to receive a death benefit, Cbus is vowing to pay them faster. Where members have not nominated a beneficiary, Cbus said benefit payments will be paid to the surviving current ... |
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