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Showing 1 - 10 of 12 results for "Member Engagement Report"

ESSSuper, UniSuper spearhead member satisfaction

KARREN VERGARA  |  MONDAY, 23 JUN 2025
... member satisfaction, a new survey from Investment Trends reveals. The 17th edition of the 2025 Super Member Engagement Report saw super funds' improved service strategies pay off, with Net Promoter Score (NPS) rising from -19% to -4% over the past ...

Super fund engagement peaks among members with $250k+ balances: Report

ANDREW MCKEAN  |  THURSDAY, 30 MAY 2024
... has identified a clear inflection point for member engagement with superannuation funds. The 2024 Super Member Engagement report, based on a survey of 10,886 respondents, provided an analysis of member attitudes, satisfaction, and preferences for engaging ...

Super fund members eye change

ANDREW MCKEAN  |  FRIDAY, 12 MAY 2023
... industry is witnessing a 13-year peak in members' intention to switch funds, according to the latest Super member engagement report by Investment Trends. The report revealed that this surge in switching intention aligns with a substantial net growth ...

Mergers push member positivity

ANNABELLE DICKSON  |  THURSDAY, 10 JUN 2021
... members but engagement is still underwhelming, new research shows. The latest Investment Trends Super Member Engagement Report showed nearly a third of members see merging with a larger fund as a positive outcome compared to 11% that see it as negative. ...

Industry fund grows advice access

HARRISON WORLEY  |  WEDNESDAY, 25 JUL 2018
... person. Enhancements to the funds' online experience come on the heels of Investment Trends latest Member Engagement report, which said digital transformation was still challenging for super funds. The report (Investment Trends' fifth annual ...

Digital transformation challenges super funds

HARRISON WORLEY  |  THURSDAY, 5 JUL 2018
... recognised as the most improved fund on member engagement. The findings come from the fifth installment of the Member Engagement Report, released annually by Investment Trends. According to the report, super funds have made progress in the digital space ...

Super funds struggling as member engagement decreases

ALEX BURKE  |  MONDAY, 8 AUG 2016
... increasingly difficult to keep their members engaged, according to CoreData research. The CoreData 2016 Member Engagement Report found that 51.4% of super members surveyed were engaged with their retirement savings vehicle, down from 56.2% in 2015. The ...

QSuper public offer move reshapes competitive landscape

ALEX BURKE  |  MONDAY, 27 JUN 2016
... advice services were also singled out by Investment Trends as highly innovative in the researcher's 2015 Member Engagement Report. When the fund becomes public offer, its scale and first-to-market initiatives could put significant pressure on other public ...

New standards for member engagement

DARREN SNYDER  |  MONDAY, 8 FEB 2016
... advice services was also reported to be setting a new benchmark. Results from the Investment Trends 2015 Member Engagement Report were drawn from a desk survey of Australia's 44 largest super funds and their member services between October and December ...

Price is wrong for supermarket super

ALEX BURKE  |  FRIDAY, 28 AUG 2015
... superannuation fund, according to CoreData research. Based on a survey of 847 respondents, CoreData's 2015 Member Engagement Report also suggested that 14.4% would only use a supermarket super fund if it charged no fees. CoreData correlates these findings ...
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