Newspaper icon
The latest issue of Financial Standard now available as an e-newspaper
READ NOW

Search Results

Showing 1 - 4 of 4 results for "CSBA FEAL Superannuation CX Benchmarking"

Super member loyalty on the rise: Data

JAMIE WILLIAMSON  |  FRIDAY, 27 OCT 2023
... intending to take their retirement savings elsewhere. That's according to the latest CSBA FEAL Superannuation CX Benchmarking report, which surveyed more than 7200 members from 100 different super funds. It's also an improvement on the report's ...

Super fund satisfaction still poor: Report

JAMIE WILLIAMSON  |  THURSDAY, 6 JUL 2023
... satisfaction certainly hasn't. In fact, a new report shows it's fallen even further. The latest CSBA FEAL Superannuation CX Benchmarking report found 25% of members who had recently engaged with their super fund are at a high risk of taking their retirement ...

Super fund with highest customer satisfaction named

ANDREW MCKEAN  |  THURSDAY, 10 NOV 2022
... hitting 7.3%. Meanwhile, as previously reported on by Financial Standard, in October, CSBA FEAL Superannuation CX benchmarking report found overall satisfaction has declined, leading many to consider changing funds. CSBA CX director of finance Sam Monteath ...

Super fund satisfaction takes hit

JAMIE WILLIAMSON  |  WEDNESDAY, 12 OCT 2022
... overall satisfaction has declined and more are considering changing funds. The latest CSBA FEAL Superannuation CX benchmarking report surveyed close to 5500 members from 20 super funds and found that customer experience has declined across all key measures. ...
PAGE:
1