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| | | ... hitting 7.3%. Meanwhile, as previously reported on by Financial Standard, in October, CSBA FEAL Superannuation CX benchmarking report found overall satisfaction has declined, leading many to consider changing funds. CSBA CX director of finance Sam Monteath ... |
| | | | ... overall satisfaction has declined and more are considering changing funds. The latest CSBA FEAL Superannuation CX benchmarking report surveyed close to 5500 members from 20 super funds and found that customer experience has declined across all key measures. ... |
| | | | ... expert's view of the market, using either an external consultant or an internal team. "Done well, both tenders and benchmarking exercises can generate real benefits for members by helping trustees to assess and, where possible, improve the value members ... |
| | | | ... the best financial interest of the fund and deliver the returns required," he says. Like many, Taylor thinks the benchmarking process is flawed because of its focus on short-term returns. "So, you can't necessarily put money into long-term projects ... |
| | | | ... would conduct a review after a period of implementation," Jones said. He added that it is particularly focused on the benchmarking process, saying it's sensible to look at the operation of the benchmarks. "I want to make it clear that we support ... |
| | | | ... don't create any unintended impediments to investments in assets like venture capital. "There's the performance benchmarking under the Your Future, Your Super (YFYS) where the benchmark used for venture capital doesn't have anything to do ... |
| | | | ... Your Super benchmarks, and a potential source of long-term alpha. Advisers should consider whether a more nuanced benchmarking of fixed income allocations is warranted, such as splitting this into Fixed, Gloating and Inflation-Linked sleeves, Toohey ... |
| | | | ... delivery of the exam could be improves, such as reducing the number of questions. "I continue to support the exam as a benchmarking tool which tests the practical application of a financial adviser's knowledge, including on regulatory and legal requirements ... |
| | | | ... needs and they will fall through the cracks. Where is the fairness in that outcome?" In 2019, MLC Life conducted benchmarking research into the cost of advice. It found that unless advisers can remove 20-25% of the current cost base for each business ... |
| | | | ... experiences - from phone calls and real-time seminars to website content, digital Statements of Advice (SOAs) and benchmarking tools for superannuation fund comparisons. We know there is more work to be done to make advice more available across life ... |
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