Newspaper icon
The latest issue of Financial Standard now available as an e-newspaper
READ NOW

Search Results

Showing 11 - 20 of 43 results for "plain English"

NAB launches customer chatbot app

KARREN VERGARA  |  FRIDAY, 6 OCT 2017
... within small business standard loan contracts. The move will see small business customers enter contracts that use plain English and simpler contractual clauses, and disclose fees and charges up front promising "no hidden surprises." The changes come ...

ASIC consults on new statement of advice

EMMA RAPAPORT  |  WEDNESDAY, 31 MAY 2017
... adviser can produce a compliant SOA that is concise, structured in a way that is easy to follow and written in simple, plain English. "ASIC has consistently emphasised that the purpose of an SOA is to communicate to the client important and relevant ...

ABA committing to industry reforms

KARREN VERGARA  |  THURSDAY, 30 MAR 2017
... the recommendations as outlined by the review." ANZ is backing the recommendations for the code to be written in plain English so customers can better understand their banking rights and responsibilities, as well as giving the Compliance Monitoring Committee ...

Retirement income opportunities begin early

DARREN SNYDER  |  FRIDAY, 16 SEP 2016
... every day is immediately alienating for consumers and we need to be much more rigorous about talking about super in plain English because when you strip it right back there are some really simple messages about super that everyone needs to understand ...

MySuper insurance widely misunderstood

JAMIE WILLIAMSON  |  MONDAY, 29 AUG 2016
... Jardine Lloyd Thompson, backed his co-panelists. "It needs to be simplified and we need to continue the push around plain English. Salary continuance absolutely needs to be included and shorter waiting periods are needed. Less really is more here; let's ...

Pensioners want DB decision reversed

DARREN SNYDER  |  TUESDAY, 2 FEB 2016
... the 'tax exempt amount' as a measure seeking to manage an unintended consequence of the Budget 2007 measure. In plain English, an unintended consequence is a stuff-up." CPSA has been contacted by "many" defined benefit pensioners who also didn't have ...

FEATURE: Big data and financial services

LAURA MILLAN  |  FRIDAY, 10 OCT 2014
... solution to many of the issues facing the industry. Empirics chief executive officer Darrell Ludowyke explains it in plain English: imagine that every morning when you turn up at the office you have an email listing the twenty clients most likely to ...

Dover in search of compliance staff

LAURA MILLAN  |  TUESDAY, 23 SEP 2014
... being short, concise and effective." He said that statements of advice (SOAs) between 6 and 20 pages long written in plain English are easier to understand for clients.

Government succeeds in securing final FoFA changes

LAURA MILLAN  |  WEDNESDAY, 16 JUL 2014
... Gori told Financial Standard. "It's done from a transparency perspective; it's about advisers telling clients in plain English that they're acting in their best interest." "It's a matter of communication," De Gori said, as the requirements are already ...

Advisers failing to engage disillusioned consumers

MARK SMITH  |  THURSDAY, 1 NOV 2012
... mind-bogglingly complicated. "One of the things advisers can do as a community to help engage people is to talk in plain English, get rid of jargon and communicate with people in terms that they understand," he said. "The media has a responsibility but ...