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Showing 1 - 10 of 51 results for %22Ombudsman Scheme%22

AFCA reports unprecedented complaint spike

ANDREW MCKEAN  |  TUESDAY, 9 JAN 2024
... volume of complaints escalated to AFCA has been increasing at an unsustainable rate," said AFCA chief executive and chief ombudsman David Locke. "Scam-related complaints to AFCA have nearly doubled between 2022 and 2023. They continue to be of great ...

AFCA secures $1.2bn in refunds

CASSANDRA BALDINI  |  TUESDAY, 21 NOV 2023
... pointed out that 69% of its financial firm members have not received any complaints. AFCA chief executive and chief ombudsman David Locke congratulated the 70% of scheme members that have never had a complaint. "While we will always point out areas of ...

AFCA appoints lead ombudsman, investments and advice

CHLOE WALKER  |  TUESDAY, 9 MAY 2023
... trained and worked as a financial planner before becoming a case manager with an AFCA predecessor, the Financial Ombudsman Scheme, in 2010. AFCA deputy chief ombudsman June Smith said Singh brings deep and diverse experience to this role, having worked ...

AFCA chief to serve second term

JAMIE WILLIAMSON  |  THURSDAY, 13 APR 2023
David Locke has been reappointed as chief executive and chief ombudsman of the Australian Financial Complaints Authority, as the body marks $1 billion in compensation delivered to consumers since its inception. Locke will serve a second five-year term ...

Court ruling reiterates need to comply with AFCA

CASSANDRA BALDINI  |  WEDNESDAY, 25 JAN 2023
... Capital director Dale Heremaia have been penalised a combined $150,000 for breaching AFCA's obligations. AFCA chief ombudsman David Locke welcomed the court's ruling and said it recognises the need for financial firms to cooperate with it. "The vast ...

AFCA adopts user pays funding model

CASSANDRA BALDINI  |  TUESDAY, 31 MAY 2022
... that applies to more frequent users of the service. Under the new model about 90% of members of the national ombudsman scheme will see a positive or neutral impact on total fees. The 10% of heavy scheme users that are expected to experience an increase ...

AFCA consults on funding

ELIZABETH MCARTHUR  |  THURSDAY, 10 MAR 2022
... more accurately reflect their usage, addressing cross-subsidisation of larger firms by smaller members of the ombudsman scheme. "It's a fair, transparent and equitable model that is supported by strong data and modelling," AFCA chief ombudsman and chief ...

Unpaid super tops $5bn per year: ISA

JAMIE WILLIAMSON  |  THURSDAY, 28 OCT 2021
... the ATO is unwilling or unable to recover workers' savings the law should be changed so that employees, the Fair Work Ombudsman, and others acting on behalf of workers can," ISA said. ISA is also calling for greater enforcement activity and for the ATO ...

AFCA names two lead ombudsmen

ANNABELLE DICKSON  |  MONDAY, 31 MAY 2021
... lead ombudsmen for insurance and small business, hiring from ASIC and Westpac. Emma Curtis has been appointed as lead ombudsman, insurance and Suanne Russell joined as lead ombudsman, small business. Curtis joins from ASIC where she was senior executive ...

Businesses urged to apply for JobKeeper

ELIZA BAVIN  |  MONDAY, 27 APR 2020
The Australian Small Business and Family Enterprise ombudsman Kate Carnell is concerned that many small businesses may not be applying for the JobKeeper scheme. Carnell said there is a concern from many small business owners that they cannot afford ...
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