Search Results | Showing 1 - 10 of 78 results for %22External Dispute Resolution%22 |
| | ... AFCA deals with. In one example, a fund failed to handle complaints appropriately both at the IDR and external dispute resolution (EDR) level and consistently delayed processing death benefits and insurance claims. Once AFCA raised the issue with the ... |
| | | ... AFCA helps financial firms to address systemic issues early, minimise complaints flowing through to external dispute resolution and improve industry practice." |
| | | ... meant to play. "Instead, the volume of complaints reaching us is putting unnecessary pressure on the external dispute resolution system and inevitably causing further delays for consumers." He noted that in their final full year the three schemes that ... |
| | | ... contribution will ensure the delivery of a valued compensation service which raises confidence in the external dispute resolution framework and, more broadly, the financial services industry." The board still requires an independent chair to be appointed ... |
| | | ... proper person" to do so. ASIC has subsequently cancelled the AFSL of PWMS with a condition that the external dispute resolution and arrangements for compensating clients remain in place for 12 months. ASIC's concerns, which involved PWMS offering redeemable ... |
| | | ... important rights and consumer protections under financial services laws in Australia, including access to external dispute resolution through the Australian Financial Complaints Authority. Our targeted review of these matters is ongoing, including focus ... |
| | | ... recognises the need for financial firms to cooperate with it. "The vast majority of the members of our external dispute resolution scheme do work in partnership with us, and this is to the benefit of firms as well as consumers," he said. The Federal ... |
| | | ... statements and audit reports for the financial years ended 30 June 2020 and 30 June 2021 and did not maintain external dispute membership. "Licensees are required to lodge financial statements and audit reports with ASIC to demonstrate their capacity ... |
| | | ... qualify for five free complaints a year. Overall, 95% of licensed financial firm members of the AFCA external dispute resolution scheme will pay only their annual registration fee, which has been set at $375.55 for the coming financial year. Among authorised ... |
| | | ... 66% of all complaints received by AFCA. Overall, 95% of licensed financial firm members of the AFCA external dispute resolution scheme would pay only their annual registration fee each year, currently estimated to be $376 for the coming financial year. ... |
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