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Showing 1 - 10 of 67 results for "claims management"

AustralianSuper in talks to extend administration services mandate

ANDREW MCKEAN  |  FRIDAY, 15 DEC 2023
... as death claims and member complaints. Notably, AustralianSuper has today flagged that it will insource death claims management with a new Bereavement Centre and expand its complaints handling capabilities, as part of a member service model upheaval ...

ClearView strengthens leadership team

KARREN VERGARA  |  MONDAY, 17 JUL 2023
... and managed a "high-performing team, refreshed our customer claims journey and delivered improved end-to-end claims management outcomes". "She is a highly respected professional who brings a depth of experience to the executive leadership team," she ...

Zurich fills newly created executive role

ANDREW MCKEAN  |  TUESDAY, 13 JUN 2023
... claims teams together into one collective function provides a unique opportunity to integrate and scale our claims management and service delivery functions. "More importantly, with representation on our senior leadership team, claims will have even ...

Zurich, InterPrac, Sequoia back pro-bono advice

CASSANDRA BALDINI  |  WEDNESDAY, 31 MAY 2023
... This includes evaluating claims eligibility, preparing, reviewing and lodging claims applications and ongoing claims management. Head of Zurich Sandhya Maini explained recent research conducted by Zurich shows that in the event of an illness or injury ...

Resolution Life builds out Australasian leadership

JAMIE WILLIAMSON  |  TUESDAY, 21 JUN 2022
... the end of 2021. The role is responsible for the design and implementation of strategic customer offerings, claims management and operational performance. He was previously chief human resources officer and chief of staff and joined the business as part ...

MLC Life Insurance joins forces with Insignia Financial

ANDREW MCKEAN  |  WEDNESDAY, 4 MAY 2022
... members' needs - whatever they are, Beevors announced. "The new digital claims experience is integrated with our claims management and policy administration system, which means we can provide real-time updates to members and the fund themselves. This ...

NEOS hires operations chief, launches new product

KARREN VERGARA  |  THURSDAY, 10 MAR 2022
... coming months. The product is sold via financial advisers on the NEOS insurance platform, while MLC provides claims management. MLC Life Insurance chief life insurance officer Michael Rogers said: "While we continue to manufacture and distribute our ...

ClearView recruits chief claims officer

KARREN VERGARA  |  WEDNESDAY, 1 DEC 2021
... developing the customer claims journey, managing regulatory and audit requirements, and improving end-to-end claims management outcomes. "In life insurance, claims management is critical. The claims team is responsible for honouring and executing an ...

Actuaries Institute devises director skills checklist

JAMIE WILLIAMSON  |  MONDAY, 18 OCT 2021
... Virtual Summit earlier this year during which a panellist stressed that two core capabilities in insurance - claims management and underwriting - are lacking on the boards of major life insurers, likely leading to poor claims experience. "Irrespective ...

CFS reduces premiums

ELIZABETH MCARTHUR  |  WEDNESDAY, 15 SEP 2021
... competitive tender process. AIA demonstrated significant uplifts in proposed service, technology, underwriting and claims management capabilities when compared with the other proposals we received," CFS Superannuation chief executive Kelly Power said. ...
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