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Showing 1 - 10 of 32 results for "Open Advice Review"

CBA advice compensation reaches $29m

ALEX BURKE  |  THURSDAY, 15 JUN 2017
... financial planning customers has reached $29 million, according to the seventh and final Promontory report into the Open Advice Review Program. Of that amount, $22.9 million has been paid so far to 1641 cases. CBA indicated to Promontory that it intended ...

Major ASIC project finds serious financial advice concerns

ALEX BURKE  |  FRIDAY, 17 MAR 2017
... December 2016. This was paid to approximately 1347 customers affected by 97 SCC advisers, and excludes CBA's Open Advice Review remediation program. $5,928,821 was paid in response to customer complaints, $22,765,365 was paid under previous or existing ...

CBA to pay $23 million for poor advice

JAMIE WILLIAMSON  |  WEDNESDAY, 8 FEB 2017
... Commonwealth Financial Planning and Financial Wisdom customers who requested an evaluation as part of CBA's Open Advice Review program; more than 8600 cases in total since its establishment in July 2014. In a statement CBA executive general manager advice ...

CBA defends 'incorrect' personal advice claims

JAMIE WILLIAMSON  |  MONDAY, 16 JAN 2017
... now-deceased customer. Last week Fairfax revealed CBA is working through a $68,000 compensation claim as part of its Open Advice Review program, with the key complaint being that a customer, Raymond Kataryna, was given personal advice by a bank teller ...

CBA offers $9.4m in compensation

ALEX BURKE  |  MONDAY, 5 SEP 2016
CBA has provided an update on its Open Advice Review, saying it has offered $9.4 million in compensation to customers. The bank contacted 350,000 at the review's outset, 8,600 of whom requested a review. So far, 5,300 of those requested assessments ...

CBA offers more than $4m in compensation

KERRIE SYDEE  |  THURSDAY, 2 JUN 2016
The Commonwealth Bank of Australia (CBA) has offered $4,857,974 in compensation as part of its Open Advice Review program, which has seen over 9000 cases submitted for review. CBA independent expert, Promontory Financial Group, has released its fifth ...

CBA says most customers received appropriate advice

ALEX BURKE  |  TUESDAY, 2 FEB 2016
The fourth update on CBA's Open Advice Review has been released, which the bank said is evidence that the "majority of customers" assessed so far received appropriate advice. The report, prepared by Promontory Financial Group, is based on the nearly ...

CBA whistleblower flags unfair compensation

ALEX BURKE  |  THURSDAY, 29 OCT 2015
CBA has been accused of severely mishandling its Open Advice Review program by a former employee. Former Open Advice Review assessment manager Russell Phillips alleged at the Senate Standing Committees on Economics Scrutiny of Financial Advice public ...

CBA publicly welcomes former staff bans

MARK SMITH  |  THURSDAY, 8 OCT 2015
... and to the police, and has co-operated in the ongoing investigations. The move comes amid the bank's ongoing Open Advice Review program which has so far compensated 19 clients and paid out just under $500,000. CBA has hired 613 employees to investigate ...

CBA's advice review compensates 19 clients

LAURA MILLAN  |  WEDNESDAY, 30 SEP 2015
... clients. In total, the bank has offered $950,252 in compensation, but paid $488,815 as of 31 August 2015. The Open Advice Review program was set up after media leaks and a subsequent parliamentary inquiry uncovered numerous cases of bad advice and a ...
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