Search Results | Showing 1 - 10 of 50 results for "Internal Dispute Resolution" |
| | Superannuation funds are increasingly flouting their internal dispute resolution (IDR) process and are not doing enough to resolve member complaints before they reach the Australian Financial Complaints Authority (AFCA). The complaints authority warned ... |
| | | The latest round of the internal dispute resolution (IDR) reporting regime saw 87% of small financial firms submit their data to ASIC. The deadline for the third round of reporting, which forced a total of 8600 financial services firms to submit data ... |
| | | ... standards. Notably, ASIC has initiated civil penalty proceedings against TelstraSuper for not meeting internal dispute resolution standards, alleging the corporate fund failed to adequately respond to two in five complaints in a relevant time period. ... |
| | | ... corporate regulator is taking TelstraSuper to the Federal Court for allegedly failing to comply with internal dispute resolution requirements. ASIC alleges that 40% of the corporate superannuation fund's responses to complainants during a specific ... |
| | | ... or business unit reports (56%), followed by internal compliance (15%), and customer complaints or internal dispute resolution (12%). "Since its commencement, ASIC has been working with stakeholders to improve the operation of the reportable situations ... |
| | | ASIC has further staged the implementation timeframe for internal dispute resolution data reporting. In total, 8600 financial firms will report their customer complaints data for the first time under the framework. The first group to do so comprised ... |
| | | ... not quickly we're paying out death benefits, and rollovers in this industry." During a review of internal dispute resolution data, ASIC found 20% of funds are not meeting their statutory obligations, this needs improvement, Press said. Additionally ... |
| | | ... requirements related to systemic issues needs attention, while some board reports lacked sufficient detail on internal dispute resolution (IDR) metrics to communicate fund performance. Further, ASIC said some trustees need to work on ensuring their IDR ... |
| | | ... adviser; and failed to inform the customer of their right to appeal the decision through OnePath Life's internal dispute resolution process or through the Australian Financial Complaints Authority. "If an insurer is concerned a customer has engaged in ... |
| | | ... or paid. It also helps licensees understand how remediation interacts with other obligations, like internal dispute resolution. "Our guidance puts the onus on industry to get on with fair and timely remediations - returning the money they owe to wronged ... |
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