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Showing 1 - 10 of 38 results for "David Locke"

AFCA reports unprecedented complaint spike

ANDREW MCKEAN  |  TUESDAY, 9 JAN 2024
... complaints escalated to AFCA has been increasing at an unsustainable rate," said AFCA chief executive and chief ombudsman David Locke. "Scam-related complaints to AFCA have nearly doubled between 2022 and 2023. They continue to be of great concern to ...

AFCA secures $1.2bn in refunds

CASSANDRA BALDINI  |  TUESDAY, 21 NOV 2023
... that 69% of its financial firm members have not received any complaints. AFCA chief executive and chief ombudsman David Locke congratulated the 70% of scheme members that have never had a complaint. "While we will always point out areas of concern to ...

AFCA tallies up COVID-19 complaints

JAMIE WILLIAMSON  |  FRIDAY, 12 MAY 2023
... Victorians at 29%. One percent or less came from the ACT, Tasmania and Northern Territory. In all, AFCA chief executive David Locke said fewer complaints were received than anticipated. "While not seeking to downplay what people went through - every ...

AFCA appoints lead ombudsman, investments and advice

CHLOE WALKER  |  TUESDAY, 9 MAY 2023
... transparent, timely, efficient and above all fair," he said. Last month, AFCA's chief executive and chief ombudsman David Locke was reappointed to the role, and will serve a second five-year term, commencing June 28. The complaints authority also shared ...

AFCA chief to serve second term

JAMIE WILLIAMSON  |  THURSDAY, 13 APR 2023
David Locke has been reappointed as chief executive and chief ombudsman of the Australian Financial Complaints Authority, as the body marks $1 billion in compensation delivered to consumers since its inception. Locke will serve a second five-year term ...

Court ruling reiterates need to comply with AFCA

CASSANDRA BALDINI  |  WEDNESDAY, 25 JAN 2023
... director Dale Heremaia have been penalised a combined $150,000 for breaching AFCA's obligations. AFCA chief ombudsman David Locke welcomed the court's ruling and said it recognises the need for financial firms to cooperate with it. "The vast majority ...

AFCA secures $900m in compensation

CASSANDRA BALDINI  |  MONDAY, 21 NOV 2022
... taking. "The past four years have demonstrated the critical role AFCA plays," its chief executive and chief ombudsman David Locke said. "As we move into a period of heightened economic uncertainty, and amid increasing natural disasters, the need for ...

Natalie Cameron named AFCA lead ombudsman

ANDREW MCKEAN  |  THURSDAY, 7 JUL 2022
... AFCA. She has been acting in the banking and finance role since January. AFCA chief ombudsman and chief executive David Locke said: "Natalie brings to this role a wealth of experience in law, financial services and dispute resolution." "She has already ...

AFCA adopts user pays funding model

CASSANDRA BALDINI  |  TUESDAY, 31 MAY 2022
... users of the external dispute resolution scheme and peak industry bodies. AFCA's chief ombudsman and chief executive David Locke said the feedback received was overwhelmingly positive. "Members welcomed the fact the model rewards good complaints resolution ...

AFCA consults on funding

ELIZABETH MCARTHUR  |  THURSDAY, 10 MAR 2022
... transparent and equitable model that is supported by strong data and modelling," AFCA chief ombudsman and chief executive David Locke said. "We have listened to what you have told us over the past few years, and this has been used to design a model that ...
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