Industry fund launches assistant on Google Home

One of Australia's largest industry superannuation funds has integrated its virtual assistant with Google Home.

Rest has joined its virtual assistant Roger with Google Home, allowing members to ask the device common questions and receive spoken answers.

The fund believes its latest action is a reflection of its customer focused experience, something Rest aimed to capture in its latest rebrand, and evidenced in its development of Roger.

Over the last year Rest deployed Roger across its website and launched its app with an in-app messaging service to provide members with easier access to the fund.

Rest general manager of customer service Beth Parkin said Rest's introduction of Roger was an example of how the fund listens to its members.

"We listen to our customers and we are constantly evolving our service offering to meet their expectations and the changing way they interact with us. We are committed to making it easier for our members to communicate with us - now, this can be as simple as saying 'Ok Google, Talk to Rest Super'," Parkin said.

Parkin added that through the Google Home integration, Rest's members could now engage with Roger more easily than ever before.

"The integration of Roger with Google Home gives us new ways to connect with our members at times convenient to them, and in ways that are relevant to their lifestyles," she said.

"Roger can already respond to 96 per cent of questions posed to it online, and we expect to carry this success rate through to the Google Home integration."

The fund also said that since launch Roger had responded to more than 300,000 queries and would utilise its artificial intelligence capabilities to develop further over time.

The move is the latest in a series of digital enhancements the $50 billion fund has made to its product offering over the last year, including launching interactive online member statements.

Read more: RogerGoogleAustraliaSuperannuationBeth Parkin
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