AMP has refreshed its mental health training for financial advisers with new content that exceeds the minimum standards of the Life Insurance Code.
Initially designed for customer-facing insurance staff, the modules aim to help advisers manage difficult and challenging conversations with people experiencing mental health issues.
AMP group executive of insurance Megan Beer said improving outcomes for customers impacted by mental health requires a holistic approach - the family, insurer, adviser and GP all need to be on the same page.
"This is why we're making this training as accessible as possible, beyond just customer-facing insurance staff, by offering it to all our staff and AMP advisers," Beer said.
AMP reported mental health was the top claim condition for women and the second highest for men during 2016.
Beer added: "It's crucial people impacted by mental health issues get the help they need as early as possible. As an industry and as a community we need to ensure people are not afraid of seeking medical assistance because of concerns about insurance implications."
The materials were developed in partnership with non-profit organisation, the Black Dog Institute, as part of Mental Health Awareness Week (October 8 to 14).
AMP recently launched an online Life Insurance Framework (LIF) resource to help prepare advisers for the 1 January 2018 legislative changes.